faq
CBTL Ventures, LLC (the “Company”) General Store Policies
Orders are processed Monday through Friday and will be shipped within 3 business days if orders were placed before 1 p.m. Pacific Time. We will contact you if an item is out of stock and shipment will be delayed.
No, we cannot ship orders outside of the United States.
Once your order is shipped, you will receive a confirmation email containing a tracking code in the form of a link. Clicking this link allows you to track your order. Or you can log into your account to check order status.
Yes, when completing the checkout process, just provide a shipping address that is different from your billing address.
We offer domestic shipping through UPS.
Unfortunately we are not able to ship to a P.O box.
If you receive an order that is incorrect or the product you receive is damaged, please contact the CBTL® Support Service at 1-888-520-CBTL (1-888-520-2285) within 30 days of the order date. A refund or replacement will only be issued upon our receipt of the damaged or incorrect products. In the event that a return shipment is authorized for the incorrect or damaged product, we will be responsible for the return shipping & handling cost from the original ship-to address only, via UPS ground shipping. The Company is not responsible for any shipping expenses incurred outside of the original business transaction. Products shipped to a third-party shipper and/or freight forwarding house do not qualify for return or exchange under any circumstances.
Please contact the CBTL® Support Service Monday through Friday between 8 a.m. and 5 p.m. Pacific Time at 1-888-520-CBTL (1-888-520-2285) option #1.
Exchanges and refunds can be completed within 30 days of original purchase. Please contact CBTL® Support Service toll free at 1-888-520-CBTL option #1 to obtain a Merchandise Return Authorization. Please note, when returning merchandise for credit, we do highly recommend utilizing an insured and trackable shipping method.
Thanks for your interest! Please contact our team at
info@cbtl.com and we will be glad to provide you with details about the programs available.
The
CBTL® Single Serve Beverage System includes a 1 year limited warranty. Please see our
warranty registration page for details.
The limited warranty protects against defects in materials and workmanship under normal home use for 1 year from the date of purchase. Please see our
warranty registration page for details.
The limited warranty does not apply to cosmetic damage or any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance or repair by anyone other than Company, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, product alteration, fire, lightning, flood or other external causes. Please see our
warranty registration page for details.
Not at this time
You can register your machine on our
warranty registration page. You are not required to create an account in order to register.
In the event that you need information or have questions regarding your warranty, please contact the CBTL® Support Service at 1-888-520-CBTL (1-888-520-2285). Our normal business hours are Monday through Friday from 8 a.m. to 5 p.m. Pacific Time
CBTL® Premium Club
Simply create a user account on cbtl.com.
Go to the CBTL® Premium Club page and select your favorite capsules or powders.
Once per month, based on your original signup time.
No.
Fix shipping cost of $5.95 for all orders; free shipping with a minimum monthly order of $40.
Standard shipping is USPS Priority for Alaska & Hawaii and UPS ground for all other states. We do not ship outside the United States at this time.
Yes, you will receive email confirmation when your order is shipped.
You can cancel your plan at any time. You will receive an advance notice with the estimated shipment date. Your order must be canceled by the date indicated on the email, otherwise your cancellation will be effective with the next scheduled shipment.
The same procedure applies to temporary suspension of your plan as to cancellation (see above).
You will be charged on the credit card you have stored on your account. Your credit card will be charged when the order is shipped.
Machine
No.
Espresso, brewed coffee, brewed tea and authentic The Coffee Bean & Tea Leaf® Specialty Beverages.
Fill the water tank with filtered or bottled (still) water, then plug in and turn on the machine. The three icon buttons and indicator light(s) will blink simultaneously. Place a cup or container on the drip tray directly under the dispensing spout. Press the medium cup icon and wait as water fills the cup. Empty cup and return to tray. Repeat this process until the indicator light stops blinking. For more detailed instruction, please refer to your User Manual.
Lift the lever to empty the capsule chamber, then return lever to down position. Empty the used capsule drawer and rinse thoroughly. Remove the water tank and empty its contents, then hand wash carefully (water tank is not dishwasher safe). For more detailed instructions, please refer to your User Manual or visit our
videos page.
Turn off the machine. Lift the lever to empty the capsule chamber, then return lever to down position. Empty and rinse out the capsule drawer, then return to machine. Fill the water tank with the prepared descaling solution (following manufacturer's directions) and place a cup or container on the drip tray directly under the dispensing spout.
Press the small cup and medium cup icons simultaneously, while turning on the machine. The red and yellow lights will blink, indicating the machine is in descaling cycle. Press the medium cup icon to begin. The descaling solution will run through the machine in approximately 10-minute intervals for a total of approximately 30 minutes. Remember to empty your cup periodically as it fills to prevent overflow, then return to the drip tray. Once the descaling cycle is over, the medium cup icon will blink.
Carefully rinse out the water tank and fill with fresh drinking water. Empty and rinse out the capsule drawer and drip tray, then replace in machine. Place your cup or container back on the drip tray.
Press the medium cup icon to start the rinsing cycle, which will take approximately 3 minutes. Remember to empty your cup as it fills to prevent overflow, then return to drip tray. Once the cycle is complete, the medium cup icon will blink. Press the medium cup icon to quit the cycle. Carefully remove the water tank and fill with fresh drinking water. Empty and rinse out the used capsule drawer and drip tray.
For more detailed instructions, please refer to your User Manual or visit our
videos page.
Please contact the CBTL® Support Service Monday through Friday from 8 a.m. to 5 p.m. Pacific Time at 1-888-520-CBTL (1-888-520-2285).
Please contact the CBTL® Support Service Monday through Friday from 8 a.m. to 5 p.m. Pacific Time at 1-888-520-CBTL (1-888-520-2285).
If you find that your machine will not brew and the red light on your machine is flashing or solidly lit, it could be that there is an issue with the machine getting enough water.
1-First things first, check to ensure that you have enough water in the reservoir.
2-If your reservoir is full and the red light is still on, there may be some sort of blockage in the lines that is not allowing the water to flow through your machine. We recommend completing the Draining Cycle, followed by the Priming Cycle (steps for both cycles can be found in our User Manual included with your machine at the time of purchase or also available to download at
www.cbtl.com)
One of the coolest things about our new CBTL®Single Serve Beverage System is that you can easily re-calibrate the settings to get the exact drink that you are looking for. Like your coffee a bit weaker? Simply press and hold the Brewed Coffee button while the machine is brewing. Once the cup has filled to the level you want it at, release the button. From this point on, your machine will only provide Brewed Coffee at that same level of calibration. Now, if you decide that you would like to change your calibration settings back to factory standards, there is an easy reset process that you can complete. Follow these easy steps and you will be back to our recommended settings in no time at all! In the event that you wish to reset your machine to the factory standards, follow these easy steps to complete the reset process.
1-Turn the machine off and raise the lever to open the capsule compartment
2-Press and hold down the short espresso button while simultaneously switching the machine on
3-Continue to hold the short espresso button and quickly close and open the lever. The machine will beep 5 times.
4-Release the espresso button. After a few seconds the beverage buttons and alarm light will blink.
5-Close the lever.
6-Place a cup on the drip tray. Press the long espresso button once. Wait approximately 2 minutes. The cycle is complete when the 3 buttons are steadily lit. Repeat this step if alarm light continues to blink.
When it is time to descale your machine (your machine is flashing orange and red) follow the steps in your manual to complete the process. It is important to note that the orange and red lights and the long espresso button will continue to flash at the end of the descale/rinse cycle until you refill the machine with fresh water and press the long espresso button. Refilling the machine with fresh water and pressing the long espresso button will fully complete the descaling cycle and the orange and red lights will shut off.
Part of what makes our CBTL®Single Serve Beverage System superior to other machines is that we have a Twin Pressure System that provides the optimal pressure for extracting espresso and brewed coffee and tea! In order to ensure that you are getting the highest quality product from our machine, we recommend only using the correct beverage capsule with the corresponding button. For example, if you are looking to enjoy an espresso, select from any of our Espresso Capsules (packaged in black capsules) and use either the short or the long espresso button. To ensure you receive the highest quality beverage we do not recommend using the Espresso Capsules with the Filtered Coffee Button.
To keep true to the spirit of each capsule, in the event that you are alternating between types of beverages, we recommend running a quick rinse cycle. Simply raise and lower the lever to ensure that the capsule releases into the capsule drawer. Then select one of the buttons to run a water cycle through your machine. We recommend selecting the same button as your most common drink; for instance, if you frequently make espresso, run a water cycle by selecting one of the espresso buttons. This will help to ensure that the inner workings of your machine remain free and clear of any coffee or tea sediments that may cause build up and clogging over time.
Multiple varieties of espresso, coffee and tea.
We use only the best quality coffee and tea harvests from small artisan farms and private estates around the world. We select the top 1% Arabica beans from Latin America, Asia Pacific and East Africa, beans that are grown at high altitudes (3,500 - 6,000 feet), because cooler temperatures slow the beans’ ripening time and create more concentrated, flavorful coffees. Each batch of espresso and coffee is hand-blended and hand-roasted with care and precision to ensure that it’s done to perfection. Our whole-leaf tea is cultivated in the world’s most exclusive growing regions and hand-plucked, using only the top two leaves and a bud. It’s then hand-blended and hand-flavored to ensure the highest quality and consistency.
We do not recommend opening the capsules.
Yes
To ensure the highest quality product, it is recommended that you use a capsule only once.